Support
How can we help?
Fraym is the app you book wellness classes, services and events with, and the panel those businesses run on. Here is how to write to us and who sorts out what.
Write to us
We answer by email. Write from your account's email address, so we can find it without asking you for more details.
mailsoporte@joinfraym.comIf you book with Fraym
- lock_reset
I forgot my password
Ask for a new link with your email or your phone. It reaches your account's email and works once.
Reset my passwordarrow_forward - event_busy
Cancelling a booking
In Profile, under My bookings. Before you confirm we tell you whether the credit comes back and whether there is a charge.
See my bookingsarrow_forward - storefront
A class, a pass or a charge from a business
The business itself sorts it out fastest, since it runs the class and takes the payment. Its contact is on its page in Fraym, and what you paid is in your Payment history.
See my payment historyarrow_forward - person_remove
Deleting my account
In Profile, under Privacy and account, with Delete my account. Before you confirm we tell you what is deleted and what is kept.
Go to my profilearrow_forward
If you run a business on Fraym
- forum
The help chat in your panel
In Settings, under Help & support. It answers right away and hands you to a person on the Fraym team whenever you ask.
Open the chatarrow_forward - key
I cannot sign in to my panel
If you own the business, reset your password with your email. If you are on the team, ask the owner to resend your access from Settings, under Staff & access.
Reset my passwordarrow_forward
Privacy and your data
To access, correct or delete your data, to object to its use, or to withdraw a consent, write to privacidad@joinfraym.com.